FAQ's

  1. What payment methods do you accept?
    We offer flexible payment options to make your shopping experience seamless. You can pay using cash on delivery, bank transfers, or other secure online payment methods. All transactions are processed securely to protect your information.
  2. How long does delivery take?
    Our delivery time is typically 3 to 5 working days, depending on your location. Once your order is shipped, we’ll keep you updated with tracking details so you can monitor the progress of your shipment.
  3. Do you offer free shipping?
    Yes, we are pleased to offer free shipping on all orders across Pakistan. No additional charges apply, ensuring you receive your favourite products without any hidden fees.
  4. How can I track my order?
    After your order has been shipped, we’ll send you a tracking number via email or SMS. You can use this tracking number to follow your order’s journey and get real-time updates on its status. If you need assistance, feel free to contact us.
  5. What is your return policy?
    We accept returns within 7 days of delivery, provided the product is unused, unopened, and in its original packaging. If you receive a defective or incorrect item, please contact us at primemart079@gmail.com or call +923324061542, and we will assist you with the return process.
  6. How do I contact customer support?
    Our customer support team is here to help you with any questions or concerns. You can reach us via email at primemart079@gmail.com or call us at +923324061542. We’re available during business hours to ensure prompt assistance.
  7. Do you offer international shipping?
    At the moment, we only ship within Pakistan. We aim to provide fast and reliable delivery services nationwide. For updates on future international shipping options, please stay tuned or subscribe to our newsletter.
  8. Can I cancel my order?
    Yes, you can cancel your order as long as it hasn’t been shipped. To request a cancellation, contact us as soon as possible at +923324061542 or email us at primemart079@gmail.com. Once the order is shipped, cancellations are no longer possible.